Return Policy

Return & Refund Policy

Last updated: August 16, 2026

At BAGGYZ, we want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may be eligible to return it under the conditions below.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Be free from damage, stains, odors, or signs of use
Include its original packaging and accessories, where applicable
Be returned with reasonable care

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

Before sending anything back, please contact us at:

contactus@baggyz.com

Please include:

Your order number
Your full name
The email address used for the order
The reason for the return
Photos of the product if the item is damaged, defective, or incorrect

Please do not send a product back before receiving return instructions from BAGGYZ.

We will provide you with the appropriate return instructions and return address.

3. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or does not correspond to the order:

The customer is responsible for the cost of returning the product.

For defective, damaged, or incorrect products, BAGGYZ will review the situation and, where the claim is accepted, may provide an appropriate return solution.

Original shipping costs are generally non-refundable unless required otherwise by applicable law.

For international returns, customers may also be responsible for any applicable return shipping, customs, duties, taxes, or other charges unless otherwise required by law or agreed by BAGGYZ.

4. Damaged or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at:

support@baggyz.com

Please provide your order number and clear photographs of the item and packaging.

We will review the claim and, where appropriate, offer a replacement, repair, refund, or another suitable solution.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process the refund.

BAGGYZ is not responsible for delays caused by banks, payment processors, or other financial institutions.

6. Exchanges

We may offer exchanges depending on product availability.

If you would like to exchange an item, please contact us before returning it.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

7. Items That Cannot Be Returned

Returns may not be accepted for:

Items that have been used or worn
Items damaged after delivery due to misuse or improper care
Items returned without prior authorization
Items returned outside the applicable return period
Personalized or specially made items, unless they are defective or applicable law provides otherwise

Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country.

8. International Orders

BAGGYZ ships internationally.

International customers are responsible for providing a complete and accurate delivery address.

Depending on the destination country, additional customs duties, import taxes, VAT, brokerage fees, or other charges may apply.

These charges may be collected by the destination country's customs authority or the carrier and may be the customer's responsibility unless otherwise stated at checkout or required by applicable law.

BAGGYZ cannot guarantee that customs authorities will not delay an international shipment.

9. Orders Refused by the Customer

If an international order is refused by the recipient and returned to BAGGYZ, any refund may be reduced by the costs incurred by BAGGYZ in connection with the return, including shipping, customs charges, duties, taxes, or other non-refundable costs, except where applicable law requires otherwise.

10. European Union / EEA Customers

If you are a consumer located in the European Union or European Economic Area, you may have additional rights under applicable consumer protection laws.

Where applicable, you generally have a 14-day right of withdrawal for online purchases, beginning from the date the applicable goods are delivered.

This statutory right is separate from the voluntary 30-day return policy offered by BAGGYZ.

Nothing in this policy is intended to remove or restrict any mandatory consumer rights applicable to you.

Where applicable law provides a right of withdrawal, we will comply with the applicable requirements concerning cancellation, return, and reimbursement.

11. Refund Timing

After an eligible return has been received and approved, we will initiate the refund without undue delay and within any timeframe required by applicable law.

The time for the refunded amount to appear in your account may depend on your payment provider or bank.